Refund and Returns Policy

1. General Policy

At kaleidogo, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• Products that have been altered, washed, or show signs of wear are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Digital downloads and downloadable content.
• Gift cards and vouchers.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Inspection

Upon receipt, we will inspect the returned item to confirm it meets the eligibility criteria. If approved, the refund will be processed using the original payment method.

4.2. Timing

Refunds are typically issued within 7 business days after approval. The exact time for the funds to appear in your account depends on your bank or card issuer.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain shipping receipts and tracking numbers until the return is fully processed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Address